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Customer Service Manager

We are Momentum Solar, an "Inc. 5000 Fastest Growing Company" named by Solar Power World Magazine as one of the Top Solar Contractors in North America. We're led by a CEO that is on the Forbes Magazine current "30 Under 30" list and we are EXPLODING!

Only two years ago we were at $4 Million in sales. Today we are at $150 Million and are on target to be at $1 Billion by 2019; can you say GROUND FLOOR OPPORTUNITY? 

Job Duties: 

- Oversee Customer Service Team of 20-30 Employees 
- Ensure that we provide a HIGH LEVEL of Customer Experience
- Improve Customer Service procedures, policies and standards. 
- Develop and Establish Excellent Customer Relations through out the Department
- Monitor and Maintain Individual Call Counts and Contact Percentage. 
- Ensure Follow Ups with Customers are being done promptly and in a timely manner.
- Ensure that we are following the Touch Point Process and customers are being contacted within the Touch Point Guidelines
- Monitoring Calls to ensure that Customer Service Personal is delivering precise and accurate information in a - - - Professional and Courteous Manner at ALL Times. 
- Set Up Department Meetings for training and development, as well as One on One Coaching with individuals. 
- Establish Reports to track progress within the department.  In addition, to being able to spot inconsistencies within the Department. 
- Re Introduce and Maintain Concierge program. 
- Monitor and Approve Time Cards.
- Handle Escalated Calls and Satisfy Customers issues and Concerns. 
- Establish and Track Interdepartmental Communications.
- Assign and Track Special Projects to Employees
- Develop ways to measure customer satisfaction and improve services 
- Other Duties as assigned

**Compensation DOE but we look for the BEST and compensate accordingly**

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